Inlite Resesearch, Inc - Support Policy

Inlite's Software Assurance Program

The Software Assurance Program provides expert technical support and updated software for maximum production readiness. The program serves both enterprise and integrator customers, and applies to all Inlite Research products.

Benefits - Inlite's Software Assurance Program provides the following services and benefits
Priority updates to fix issues with Microsoft Windows updates, hot fixes and new versions
Software updates delivering bug fixes and performance improvements
On demand software downloads of any release level requested²
Priority phone support from 09:00 to 17:00 PST
Priority e-mail support
License recovery services for crashes and system rebuilds¹
License inventory reports on demand
Technical analysis of your image files
Expert advice for improvement of image quality and barcode recognition
Assistance with software integration questions

Initial Support - the purchase of a license entitles the customer to:
Benefits of the Software Assurance Program for the first year after purchase
Purchase, at the same time, two (2) more years at a 15% discount for a total of three (3) years support

Follow On Support - After the initial support period expires, the program may be renewed under the following terms:
All licenses assigned to a customer are renewed together
The termination date for the renewal plans is set to 31 Dec of the current year
The fee for one (1) year of support for one license is based on the current list price for purchased or comparable product, calculated by the number of months from the end of the current program to the new end date
A volume based discount is applied to the sum of the program renewal fees
Invoices will be issued automatically

Notes:
¹License recoveries are limited to 3 per system per year and are subject to Inlite approval
²The default release is the one whose availability date precedes the expiration of the program for this license. The customer may also request specific back dated releases.
Terms of the Software Assurance Program are subject to change without notice.