The Software Assurance Program provide uninterrupted access to support services for maximum production readiness. The program serves both enterprise and integrator customers, and applies to all Inlite Research products.

Benefits - Inlite's Software Assurance Program provides the following services and benefits

• Priority Inlite updates to fix issues with Microsoft Windows updates, hotfixes and new versions
• Priority Inlite software updates delivering bug fixes and performance improvements
• On demand software downloads of any release level requested²
• Priority phone support from 09:00 to 17:00 PST
• Priority email support
• License recovery services for crashes and system rebuilds¹
• License inventory reports on demand
• Technical analysis of your image files
• Expert advice for improvement of image quality and barcode recognition
• Assistance with software integration questions

Initial Support - the purchase of a license entitles the customer to:

• Benefits of the Software Assurance Program for the first year after purchase
• Purchase at the same time two (2) more years at a 15% discount for a total of three (3) years support

Follow On Support - After the initial support period expires, the program may be renewed under the following terms:

• All licenses assigned to a customer are renewed together
• The termination date for the renewal plans is set to 31 Dec of the current year
• Renewals from Jul to Dec are extended to 31 Dec of the following year
• The base fee for one (1) year of support for one license is 25% of the license list price, calculated by the number of months from the end of the current program to the new end date
• The total fee per license will not exceed 75% of the license list price
• A volume based discount is applied to the sum of the program renewal fees
• Invoices will be issued automatically

Notes:
¹ License recoveries are limited to 3 per system per year and are subject to Inlite approval
² The default release is the one whose availability date precedes the expiration of the program for this license. The customer may also request specific back dated releases.

Terms of the Software Assurance Program are subject to change without notice.