Inlite Research technical support is provided directly by engineers. This assures the shortest response time and the highest level of expertise.
Support Policy - Our support policy is:
- First year following license purchase - technical support and software upgrades are provided
- Get two (2) more years at a 15% discount for a total of three (3) years support when you purchase the initial license
- Enterprise Customers with mutliple licenses will be assigned a common license expiration date, and will be asked to cover all of their licenses under a single support agreement
- Customers whose support lapsed may catch up to current support by purchasing the lapsed years of support.
- Customers who do not wish to purchase annual support may purchase per incident support for license recovery and other support requests
- Significant volume discounts are available. Contact Inlite for details.
Services - The Annual Support Program provides the following services
- Priority technical support for software and imaging issues
- Delivery of bug fixes
- License recovery for crashed computers
- Software Updates to the latest version
Support Packs provide 4 hrs of dedicated consulting or specialized support
Knowledge Base - Save time and look at our Knowledge Base for answers to common questions:
To contact technical support
- Send email to support@inliteresearch.com.
Please include relevant images when contacting technical support.
- Use the Inlite Advisor to report software problems
- Call (408) 737-7093 during regular business hours M-F 9am-5pm PST (GMT-8).
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