All Inlite Research products are supported by the Inlite Software Assurance Program.
Technical support is provided directly by engineers, in order to provide customers the shortest response time and the highest level of expertise.
Support Policy:
- Included with the license purchase - one (1) year of the Software Assurance Program
- Purchase two (2) more years at a 15% discount for a total of three (3) years support when you purchase the initial license
- Enterprise Customers with mutliple licenses will be assigned a common license expiration date, and will be asked to cover all of their licenses under a single support agreement
- Customers will be invoiced automatically for renewal of the program.
- Customers whose support lapsed, may catch up to current support by purchasing the lapsed years of support. Contact Inlite for a quote.
Support without the Software Assurance Program - Customers who did not renew their SW Assurance enrollment, and who seek support, may obtain technical support on a per incident basis:
- All support requests require the purchase of a per incident support fee
- Support is limited to one (1) hour per incident
- Support requests include License Recovery, additional software downloads, diagnosis of issues, and similar services
- Software downloads are limited to the versions available to the customer prior to the expiration of their Software Assurance Program.
Support Packs provide 4 hrs of dedicated consulting or specialized support
Knowledge Base - Save time and look at our Knowledge Base for answers to common questions:
To contact technical support
- Send email to support@inliteresearch.com.
Please include relevant images when contacting technical support.
- Call (408) 737-7093 during regular business hours M-F 9am-5pm PST (GMT-8).
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