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Technical Support
 

Inlite Research technical support is provided directly by engineers. This assures the shortest response time and the highest level of expertise.

Support Policy - Our support policy is:

  • First year following license purchase - technical support and software upgrades are provided
  • Get two (2) more years at a 15% discount for a total of three (3) years support when you purchase the initial license
  • Enterprise Customers with mutliple licenses will be assigned a common license expiration date, and will be asked to cover all of their licenses under a single support agreement
  • Customers whose support lapsed may catch up to current support by purchasing the lapsed years of support.
  • Customers who do not wish to purchase annual support may purchase per incident support for license recovery and other support requests
  • Significant volume discounts are available. Contact Inlite for details.

Services - The Annual Support Program provides the following services

  • Priority technical support for software and imaging issues
  • Delivery of bug fixes
  • License recovery for crashed computers
  • Software Updates to the latest version

Support Packs provide 4 hrs of dedicated consulting or specialized support

Knowledge Base - Save time and look at our Knowledge Base for answers to common questions:

To contact technical support

  • Send email to support@inliteresearch.com.
  • Please include relevant images when contacting technical support.
  • Use the Inlite Advisor to report software problems
  • Call (408) 737-7093 during regular business hours M-F 9am-5pm PST (GMT-8).
©2003-2008 Inlite Research, Inc.    Tel: 408.737.7092    E-mail: sales@inliteresearch.com
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